At Didi art and craft, we are committed to ensuring your satisfaction with our unique and handcrafted products. Our return policy is designed to be fair and transparent, providing you with a hassle-free experience. Please take a moment to familiarize yourself with the following guidelines:
1.1. We accept returns within 7 days from the date of delivery.
1.2. To initiate a return, please contact our customer service team at 7351521072.
2. Eligibility Criteria
2.1. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2.2. Items that have been personalized or custom-made are non-returnable unless they arrive damaged or defective.
3. Return Process
3.1. Contact our customer service team to request a return and receive a Return Authorization (RA) number.
3.2. Clearly mark the RA number on the outside of the package.
3.3. Ship the item, along with a copy of the original invoice, to the address provided by our customer service team.
4. Return Shipping
4.1. The cost of return shipping is the responsibility of the customer.
4.2. We recommend using a trackable shipping service to ensure the safe and timely arrival of your return.
5. Inspection and Refund
5.1. Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria.
5.2. If the return is approved, we will process a refund to the original payment method. Please allow 3 business days for the refund to reflect in your account.
6. Damaged or Defective Items
6.1. If you receive a damaged or defective item, please contact us immediately with photos of the damaged product. We will provide further instructions on how to proceed.
7. Exchanges
7.1. At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
8. Contact Information
8.1. For any questions or assistance regarding our return policy, please contact our customer service team at 7351521072/sale@didiartandcraft.com.
9. Changes to the Return Policy
9.1. We reserve the right to update or modify our return policy at any time. Changes will be effective immediately and communicated on our website.