At Didi art and craft, we strive to provide a seamless and enjoyable shopping experience for our customers. Our shipping policy is designed to ensure the safe and timely delivery of our handcrafted products. Please review the following details to understand our shipping process:
1.1. We currently offer shipping to [List of Countries/Regions]. If your location is not included, please contact our customer service team to inquire about shipping possibilities.
2. Processing Time
2.1. Orders are typically processed within [Number] business days from the date of purchase.
2.2. During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your understanding.
3. Shipping Methods
3.1. We offer standard and expedited shipping options. The available methods will be displayed at checkout, along with estimated delivery times.
3.2. Shipping costs are calculated based on the selected shipping method and the destination.
4. Order Tracking
4.1. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
4.2. You can track your order by entering the provided tracking number on our website or the carrier's tracking portal.
5. Shipping Delays
5.1. While we strive to meet estimated delivery times, external factors such as customs clearance, weather conditions, or carrier delays may affect delivery dates.
5.2. [Your Company Name] is not responsible for any delays caused by external factors beyond our control.
6. Shipping Costs
6.1. Shipping costs are calculated based on the weight of the order, the selected shipping method, and the destination.
6.2. Shipping costs will be displayed during the checkout process before payment.
7. Tax Policy
7.1. Prices displayed on our website do not include taxes.
7.2. Taxes, if applicable, will be calculated and added during the checkout process based on your shipping destination.
7.3. International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.
8. Undeliverable Packages
8.1. In the event that a package is undeliverable and returned to us, we will contact you to arrange for reshipment or provide a refund, excluding shipping costs.
9. Contact Information
9.1. For any questions or concerns regarding our shipping and tax policy, please contact our customer service team at 7351521072.
10. Changes to the Shipping & Tax Policy
10.1. We reserve the right to update or modify our shipping and tax policy at any time. Changes will be effective immediately and communicated on our website.